Delivery & refunds
Know the next step before you order.
Test payments only
Checkout currently runs in Stripe test mode. No real money moves. These instructions describe the current testing flow; final paid-launch policies still need review.
Before checkout
Agree the receiving method, item condition, total cost, delivery charges and expected timeframe with the seller. AFRIX does not choose or guarantee a courier. Use the listed order controls and keep communication on AFRIX.
Tracked delivery
Agree a courier that serves your location. The seller adds the courier and tracking number after dispatch. A tracking number or a seller status update alone does not prove that you received the item. Check it before confirming receipt.
Collection in person
Agree a suitable public place and time. Inspect and receive the item before sharing your private collection code. Never share the code in advance; it is used to confirm handover.
Digital items and services
Agree the file, access method or service scope and timing before paying. Contact the seller if access is missing or the service differs from what was agreed. Do not confirm receipt until you have checked it.
Request a refund
Open Market → My purchases. Where available, Refund starts the test refund flow. Buyer self-service refunds are limited to orders before dispatch or completed collection. For later orders, digital purchases, coin or gift issues, use the order problem control or Help Centre for review.
Refund pending
Pending means provider confirmation is still being checked. It does not mean a refund has completed. A failed, partial or uncertain refund needs review; do not place a replacement order just because confirmation is delayed.
Report an order problem
Use Report a problem on the order and include a clear description and safe evidence link if available. The seller can see the report. Reporting does not automatically refund or hold money, and AFRIX does not promise escrow or guaranteed buyer protection.
Check the result
A completed refund is shown on the order and in notifications. Only eligible unshipped stock is automatically restored. A support request or a seller message alone is not confirmation of a refund.