How can we help?
Clear answers. A safer way to connect.
Testing payments
AFRIX currently uses Stripe test payments. No real money is charged or paid out. Test orders, coins, gifts and balances are for rehearsal; reward points are not cash.
Orders and refunds
Open Market, expand My purchases and choose your order. Use Report a problem for an issue. Check the delivery and refund guide below before paying or confirming receipt.
Contact support
Sign in, open your profile and choose Help Centre to send an account, safety, technical, creator or Market request. Your requests and their status appear there. A submitted request is not a promise of an immediate response.
Cannot sign in?
Open Sign in and use the recovery options offered by the sign-in form. Check Service status for availability. Never send anyone your password, verification codes, recovery codes or full card details.
What to include
Describe what happened, when it happened, the page you were using and any order or request reference. Remove passwords, payment details and other private information from evidence links.
Alerts
Purchase and order updates appear in AFRIX notifications. Phone SMS is not active yet. Keep checking your order and Help Centre if an update is delayed.
Urgent safety issues
Use Report on the relevant content or profile. AFRIX support is not an emergency service; contact local emergency services if someone is in immediate danger.